Our Commitment to Customer Satisfaction
At Tripple G RV Repair, your satisfaction is our top priority. We stand behind our work and are committed to resolving any issues that may arise with our services.
Service Satisfaction Policy
If you are not completely satisfied with our repair services, we will work with you to resolve the issue through:
- Re-examination of the completed work
- Additional repairs at no charge if our work was defective
- Explanation and demonstration of completed repairs
- Discussion of alternative solutions when applicable
Warranty Coverage
We provide a 90-day warranty on all labor performed. This warranty covers:
- Defects in workmanship
- Failure to meet specified repair standards
- Problems directly related to our repair work
Parts are covered under manufacturer warranties, which vary by part and manufacturer.
Circumstances for Refunds
Refunds may be considered in the following situations:
- Work was not performed as agreed upon
- Services were charged but not completed
- Customer cancellation before work begins (diagnostic fees may apply)
- Billing errors or duplicate charges
Refund Limitations
Refunds are not available for:
- Completed diagnostic services
- Parts that have been installed and are functioning properly
- Emergency service calls that have been completed
- Services completed more than 90 days ago
- Damage caused by customer modifications or misuse
- Normal wear and tear on repaired components
Diagnostic Fees
Diagnostic fees are non-refundable once diagnostic work has been completed. These fees cover:
- Professional diagnosis time
- Use of diagnostic equipment
- Written report of findings
- Repair recommendations
However, diagnostic fees are typically applied toward the cost of approved repairs.
Refund Process
To request a refund consideration:
- Contact us within 30 days of service completion
- Provide your service order number and details
- Explain the specific issues with our service
- Allow us to inspect and attempt to correct any issues
- Work with us in good faith to reach a resolution
Partial Refunds
In some cases, partial refunds may be appropriate:
- When only a portion of work needs to be redone
- For services that provided partial benefit
- When customer satisfaction can be achieved through partial compensation
Emergency Service Policy
Emergency roadside assistance fees are generally non-refundable once a technician has been dispatched, due to:
- Immediate resource allocation
- Technician travel time and availability
- Opportunity cost of emergency response
However, we will work with you if our emergency service did not meet reasonable expectations.
Dispute Resolution
If we cannot reach a mutually satisfactory resolution, we encourage customers to:
- Contact our shop manager for escalated review
- Utilize Better Business Bureau mediation services
- Seek independent inspection if applicable
Processing Time
Approved refunds will be processed within:
- 3-5 business days for credit card refunds
- 7-10 business days for check refunds
- Immediate for cash refunds (when applicable)
Changes to This Policy
This refund policy may be updated periodically. Changes will be posted on our website and made available to customers upon request.
Contact Us
For refund requests or questions about this policy, please contact us: